On-hold messaging is an effective way for automotive companies to promote services, build trust, and improve the customer experience during call waits. Custom audio content boosts retention and sales.

The Automotive Industry is Extremely Competitive

The automotive industry in the United States is one of the most competitive industries. As you know, with so many options for car purchases and maintenance, auto companies must find ways to stand out and build loyalty with customers. One effective but often overlooked strategy is to implement an informative and engaging message on hold system.

Callers are Frequently Put on Hold

When customers call an auto company, statistics show that 70% of callers are placed on hold at some point during the call. This presents an opportunity to use those idle minutes productively. A professionally recorded on-hold message can promote services, educate callers, and strengthen your brand image. For automotive companies, the benefits are plentiful.

Promote Services and Deals

On-hold messages allow you to highlight specific services and promotions. Mention oil change deals, new vehicle inventory, or seasonal tire storage. Keep the messaging fresh and updated to align with current offerings. Upselling maintenance packages and protection plans also provide revenue opportunities.

Review a few ideas for message on hold for the auto repair Industry:

Script Ideas for on hold Messages

“Tires connect you to the road. Don’t let worn treads put your safety at risk. Our shop offers alignments, rotations, and the best brand name tires to give you confidence in every turn. Mention this message and receive 10% off brake inspections when purchasing new tires this month.”

“Don’t let car troubles ruin your vacation. Get peace of mind with our bumper-to-bumper maintenance inspection before you hit the road. For a limited time, receive $50 off any fluids, filters, and belts replacement package.”

“Oil changes are the lifeblood of your engine. Our technicians will get you in and out quickly for this essential maintenance using premium fluids. Ask about pairing your oil change with the cooling system and transmission fluid flushes for better engine protection”

Build Credibility and Trust

Informative messaging builds confidence in your business. Educate callers on your technicians’ certifications, experience, and awards. Provide tips on vehicle maintenance and seasonal preparations. Share company history and accolades. This establishes credibility and trust.

Improve the Customer Experience

Well-produced audio content makes waiting more pleasant for callers. It turns dead air time into an engaging experience. On-hold messages with relevant and helpful information make customers feel valued. This boosts satisfaction and retention.

Invest in Professional Messaging

For automotive businesses, investing in professional on-hold messaging pays dividends. Since 2004, specialized companies have been helping auto repair shops, dealerships, and tire centers transform boring hold times into opportunities. Quality messages capture audience attention, tout business strengths, and drive revenue.#H1 Stand Out with Customized Messaging

 

Message Stand Out with Customized Messaging

On-hold systems, as we offer, allows automotive companies to stand out from the competition. Don’t let valuable phone time go to waste. Use those minutes to connect with customers in a meaningful way. With consistent messaging tailored to your services and promotions, you can achieve better caller retention and bigger sales. Converting on-hold time into a customized branding tool is a smart strategy for any auto business.

 

 

This article is about auto repair on-hold messages providers, and services. Automotive Service, “encompasses” auto repair shops, dealerships, tire centers, and auto body shops.